--- title: "AI Chatbot Features for Your Website | Owlbee" description: "Owlbee features: an AI chatbot trained on your website and documents, appointment booking in chat, analytics, email reports and easy embedding." canonical: "https://owlbee.ai/features" updated: "2026-10-19" --- Features # AI chatbot features that work for a small business Owlbee turns what you already know about your business into a website chatbot that answers questions, books calls and shows you what customers ask. Here is everything it does. - [Get started free](https://owlbee.ai/register) - [See plans](https://owlbee.ai/plans) ## Explore features [Appointment booking](https://owlbee.ai/features/appointment-booking): Visitors pick a real free slot in the chat and get a confirmation by email. [Train on your website](https://owlbee.ai/features/train-on-your-website): Build from your site in one step, then add PDFs, Word, Excel and Google Docs. [Analytics and reports](https://owlbee.ai/features/analytics): Resolution rate, top questions, busiest hours and emailed reports. ## How an Owlbee website chatbot works 1. ### Build Enter your website address and Owlbee drafts the chatbot from your own pages. 2. ### Train Review the draft, add documents, and train. The chatbot learns your products, services and policies. 3. ### Embed Paste one snippet into your website. It works on [WordPress, Shopify, Wix, Squarespace, Webflow and more](https://owlbee.ai/integrations). 4. ### Improve Read the questions customers ask in analytics, fill the gaps and retrain. ## Build it from what you already have No scripts to write and no decision trees to draw. Your chatbot learns from your own content. ### [Build from your website](https://owlbee.ai/features/train-on-your-website) Enter your homepage and Owlbee reads your key pages, then drafts the chatbot description, instructions, greeting and training documents for you to review. ### [Upload documents](https://owlbee.ai/features/train-on-your-website) Add PDF, Word (DOCX), Excel (XLSX), JSON or plain-text files, such as price lists, policies, menus and product sheets. ### [Link Google Docs and Sheets](https://owlbee.ai/integrations) Paste a share link to a Google Doc or Google Sheet and Owlbee imports it as training content. ### [Nothing invented](https://owlbee.ai/features/train-on-your-website) When Owlbee drafts content from your site, any phone number, email, link, price or time it cannot find in your pages is removed before you see it. ## Turn questions into booked calls ### [Book a call in the chat](https://owlbee.ai/features/appointment-booking) Visitors pick a free slot from your real availability without leaving the conversation. No double-booking. ### [Calendar busy-time sync](https://owlbee.ai/features/appointment-booking) Paste a Google Calendar, Outlook or iCloud calendar link and busy times stop showing as free slots. ### [Confirmation emails with invites](https://owlbee.ai/features/appointment-booking) You and your visitor both get a confirmation with a calendar invite attached and a link to cancel. ## See what your customers are asking ### [Conversation analytics](https://owlbee.ai/features/analytics) Conversations, messages, resolution rate, calls booked and trends over time for each chatbot. ### [Top questions and keywords](https://owlbee.ai/features/analytics) See the questions people ask most and the topics behind them, so you know what to add to your site. ### [Weekly and monthly email reports](https://owlbee.ai/features/analytics) Opt in to a report every Monday or on the 1st of the month, sent to you and anyone else on your team. ## Fits your website and your brand ### [One snippet, any website](https://owlbee.ai/integrations) Paste one snippet into WordPress, Shopify, Wix, Squarespace, Webflow or plain HTML. ### Your name, avatar and greeting Give the chat window its own title, avatar image and opening message, plus a link to your contact page. ### Open by default Choose to have the chat open on desktop when a page loads. Phones always start with it minimized so it never covers your content. ### Web Preview Try your chatbot on top of your own website before you install anything. ### Several chatbots Run separate chatbots for different websites, brands or departments, depending on your plan. ### Choose the AI model Pick between Luna (fast), Terra (balanced) and Sol (most capable), depending on your plan. ## Answers grounded in your business A general AI assistant knows a little about everything and nothing about your opening hours. Owlbee answers from the content you give it, so replies stay specific to your products, services and policies. Replies are formatted for reading, with short paragraphs, lists and clickable links, phone numbers and email addresses. Each conversation can be ended by the visitor and marked as resolved or not, which feeds your resolution rate. On plans that include it, the chatbot can also fall back to a web search for current information your documents do not cover. ## Frequently asked questions ### What is an AI chatbot for a website? It is a chat window on your site that answers visitor questions in natural language. Owlbee trains it on your own website and documents, so the answers are about your business. ### Do I need to know how to code to use Owlbee? No. You build and train the chatbot in your dashboard, then paste one snippet into your website builder. Our integration guides show where it goes on each platform. ### Can the chatbot book appointments? Yes. Turn on Book a call for a chatbot and set your weekly availability. Visitors choose a free time in the chat and both of you receive a confirmation email with a calendar invite. ### Can the chatbot hand a conversation over to a person? Owlbee does not include live chat. Instead the chat window can link to your contact page, and with Book a call switched on, visitors can book a time to talk to you directly in the conversation. ### Can the chatbot capture leads? When a visitor books a call, the chatbot collects their name, email address and phone number and sends them to you with the booking. There is no separate lead form. ### Which features depend on my plan? The number of chatbots, file size limits, available AI models, monthly usage and web search vary by plan. Booking, analytics and email reports are not limited to particular plans. ## Keep reading [Train on your website](https://owlbee.ai/features/train-on-your-website): Build from your site in one step, then add PDFs, Word, Excel and Google Docs. [Appointment booking](https://owlbee.ai/features/appointment-booking): Visitors pick a real free slot in the chat and get a confirmation by email. [Integrations](https://owlbee.ai/integrations): Install guides for every website builder, plus calendars and Google Docs. [Use cases](https://owlbee.ai/use-cases): Real ways businesses put an AI chatbot to work on their website. ## Put your business knowledge to work Build an AI chatbot from your own website in minutes. No coding needed. - [Get started free](https://owlbee.ai/register) - [See plans](https://owlbee.ai/plans)