--- title: "Chatbot Analytics and Email Reports | Owlbee" description: "Chatbot analytics: conversations, resolution rate, calls booked, top questions, keywords and busiest hours, plus weekly and monthly email reports." canonical: "https://owlbee.ai/features/analytics" updated: "2026-10-19" --- Feature ยท Analytics # Chatbot analytics that show what customers really ask Every conversation with your chatbot is a customer telling you what they need. Owlbee turns those conversations into a simple dashboard and an email report, so you can improve your chatbot and your website. - [Get started free](https://owlbee.ai/register) - [See plans](https://owlbee.ai/plans) ## The numbers on your dashboard ### Conversations and messages How many people chatted and how many messages they sent, with a trend line by day or week. ### Resolution rate The share of conversations the visitor marked as resolved, with a breakdown of resolved, unresolved and still-open chats. ### Calls booked How many calls the chatbot booked in the period, if you use appointment booking. ### Top questions The questions asked most often, counted across every conversation so the common ones rise to the top. ### AI keyword analysis The topics and products that come up most, pulled out of the conversations by AI. ### Busiest hour and day When your visitors chat, which often turns out to be when your office is closed. ## Pick the period you care about Look at the last 7 or 30 days, last week, last month, or the last 3 or 6 months, or pick your own dates. Periods follow your own time zone, so "last week" means your Monday to Sunday. ## Weekly and monthly email reports Prefer not to log in? Opt in to email reports from your profile. A weekly report arrives on Monday at 8am and a monthly report on the 1st at 8am, both in your time zone. Choose which chatbots to include and add extra recipients such as a manager or a marketing agency. Every report is also kept in a Past reports archive, and every email has a one-click unsubscribe link. ## Metrics worth watching A few ways small businesses use these numbers: - A falling resolution rate usually means customers are asking about something your training content does not cover. - Repeated top questions are ready-made FAQ entries for your website, which can help your search rankings too. - Busy evenings and weekends show the questions you would otherwise miss. - Calls booked shows the chatbot's direct contribution to sales conversations. ## Frequently asked questions ### What chatbot metrics should I track? Start with conversations, resolution rate and top questions. Together they show how much the chatbot is used, how often it helps, and what to add to its training content. ### How is the resolution rate calculated? When a visitor ends a conversation they say whether their question was resolved. The resolution rate is the share of all conversations in the period you choose that were marked as resolved. ### What is a good chatbot resolution rate? It depends on your business and on how many visitors rate the chat. Rather than chase a benchmark, watch the trend: if the rate falls, read the top questions and add the missing answers to your training content. ### Can I get chatbot reports by email? Yes. Opt in to weekly reports (Mondays at 8am) and monthly reports (the 1st at 8am) in your time zone, choose the chatbots to include and add extra recipients. ### Are analytics included in every plan? Yes. The analytics dashboard and email reports are available on all plans. ## Keep reading [Train on your website](https://owlbee.ai/features/train-on-your-website): Build from your site in one step, then add PDFs, Word, Excel and Google Docs. [Appointment booking](https://owlbee.ai/features/appointment-booking): Visitors pick a real free slot in the chat and get a confirmation by email. [Use cases](https://owlbee.ai/use-cases): Real ways businesses put an AI chatbot to work on their website. ## Put your business knowledge to work Build an AI chatbot from your own website in minutes. No coding needed. - [Get started free](https://owlbee.ai/register) - [See plans](https://owlbee.ai/plans)