--- title: "Train an AI Chatbot on Your Website and Docs | Owlbee" description: "Train a custom AI chatbot on your own website, PDFs, Word, Excel and Google Docs. Owlbee drafts it for you, and invented facts are removed before you see them." canonical: "https://owlbee.ai/features/train-on-your-website" updated: "2026-10-19" --- Feature ยท Training # Train an AI chatbot on your website and documents Your chatbot is only as good as what it knows. Owlbee builds a first version from your own website in minutes, then lets you add documents, review every word and retrain whenever something changes. - [Get started free](https://owlbee.ai/register) - [See plans](https://owlbee.ai/plans) ## Build your bot from your website Start on the Create Chatbot page with your website address. 1. ### Enter your homepage Optionally add your contact page and a few words about the business. Owlbee reads your most useful pages first: home, about, services, pricing, FAQ, contact and opening hours. It respects your robots.txt. 2. ### Owlbee drafts the chatbot It writes a description, the chatbot's instructions, a greeting, and up to four training documents: an overview, products and services, FAQs, and contact details with hours. 3. ### Invented facts are removed Any phone number, email address, link, price or time that does not appear on your pages is stripped before you see the draft. Owlbee also lists the gaps it noticed, such as missing hours. 4. ### You review, then train Edit anything in the pre-filled form, then create the chatbot. Training starts automatically and you can watch its progress. ## What you can train it on | Source | Good for | Notes | | --- | --- | --- | | PDF | Brochures, menus, guides, policies | Text is extracted page by page | | Word (DOCX) | FAQs, procedures, service descriptions | | | Excel (XLSX) | Price lists, product exports, timetables | Useful for large product catalogues | | JSON and TXT | Exports from other systems, notes | | | Google Docs | Documents your team already edits | Share as "Anyone with the link can view" | | Google Sheets | Live price or stock lists | The first tab is imported | | Website scrape | Pulling in more pages later | Up to 50 pages per scrape | ## Why grounded answers matter A chatbot that guesses is worse than no chatbot. Owlbee searches your training content for the passages that match each question and answers from them, which keeps replies about your actual products, prices and policies. When you change a price or a policy, update the document and retrain, and the chatbot follows. Online shops get extra help. Owlbee recognizes Shopify, BigCommerce, WooCommerce, Wix and Squarespace stores, samples products from across the catalogue, and tells you when a shop is too large to read in full, so you can upload a product export instead. See [AI chatbots for online stores](https://owlbee.ai/use-cases/ecommerce). ## Keep it accurate over time ### Edit the instructions Change the system prompt to set tone, what to recommend and what to avoid. ### Retrain in one click Add or remove documents and retrain whenever your business changes. ### Check what it learned View the training data your chatbot uses, so you can spot anything missing. ### [Learn from real questions](https://owlbee.ai/features/analytics) Top questions in analytics show what customers ask that your content does not cover yet. ## Frequently asked questions ### Can I train a chatbot on my own website? Yes. Enter your homepage on the Create Chatbot page and Owlbee reads your key pages, drafts the chatbot and its training documents, and trains it once you have reviewed the draft. ### What file types can I upload? PDF, Word (DOCX), Excel (XLSX), JSON and plain text (TXT). You can also link a Google Doc or Google Sheet that is shared as "Anyone with the link can view". File size limits depend on your plan. ### Can I use a custom GPT on my website instead? Custom GPTs made in ChatGPT are used inside ChatGPT, so your visitors would have to go there to use one. Owlbee is built to sit on your own website, is trained on your content, and adds booking and analytics that a custom GPT does not have. ### Will the chatbot make things up? Owlbee answers from your content and removes any phone number, email, link, price or time it cannot find in your pages when it drafts your bot. As with any AI, review the draft and test a few questions before you go live. ### How do I update what the chatbot knows? Edit or replace the document and retrain. Training runs in the background and the chatbot keeps answering from its previous version until the new one is ready. ## Keep reading [Appointment booking](https://owlbee.ai/features/appointment-booking): Visitors pick a real free slot in the chat and get a confirmation by email. [Analytics and reports](https://owlbee.ai/features/analytics): Resolution rate, top questions, busiest hours and emailed reports. [Ecommerce](https://owlbee.ai/use-cases/ecommerce): Answer product, shipping and returns questions from your own catalogue. ## Put your business knowledge to work Build an AI chatbot from your own website in minutes. No coding needed. - [Get started free](https://owlbee.ai/register) - [See plans](https://owlbee.ai/plans)