AI chatbot features that work for a small business
Owlbee turns what you already know about your business into a website chatbot that answers questions, books calls and shows you what customers ask. Here is everything it does.
How an Owlbee website chatbot works
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Build
Enter your website address and Owlbee drafts the chatbot from your own pages.
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Train
Review the draft, add documents, and train. The chatbot learns your products, services and policies.
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Embed
Paste one snippet into your website. It works on WordPress, Shopify, Wix, Squarespace, Webflow and more.
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Improve
Read the questions customers ask in analytics, fill the gaps and retrain.
Build it from what you already have
No scripts to write and no decision trees to draw. Your chatbot learns from your own content.
Build from your website
Enter your homepage and Owlbee reads your key pages, then drafts the chatbot description, instructions, greeting and training documents for you to review.
Upload documents
Add PDF, Word (DOCX), Excel (XLSX), JSON or plain-text files, such as price lists, policies, menus and product sheets.
Link Google Docs and Sheets
Paste a share link to a Google Doc or Google Sheet and Owlbee imports it as training content.
Nothing invented
When Owlbee drafts content from your site, any phone number, email, link, price or time it cannot find in your pages is removed before you see it.
Turn questions into booked calls
Book a call in the chat
Visitors pick a free slot from your real availability without leaving the conversation. No double-booking.
Calendar busy-time sync
Paste a Google Calendar, Outlook or iCloud calendar link and busy times stop showing as free slots.
Confirmation emails with invites
You and your visitor both get a confirmation with a calendar invite attached and a link to cancel.
See what your customers are asking
Conversation analytics
Conversations, messages, resolution rate, calls booked and trends over time for each chatbot.
Top questions and keywords
See the questions people ask most and the topics behind them, so you know what to add to your site.
Weekly and monthly email reports
Opt in to a report every Monday or on the 1st of the month, sent to you and anyone else on your team.
Fits your website and your brand
One snippet, any website
Paste one snippet into WordPress, Shopify, Wix, Squarespace, Webflow or plain HTML.
Your name, avatar and greeting
Give the chat window its own title, avatar image and opening message, plus a link to your contact page.
Open by default
Choose to have the chat open on desktop when a page loads. Phones always start with it minimized so it never covers your content.
Web Preview
Try your chatbot on top of your own website before you install anything.
Several chatbots
Run separate chatbots for different websites, brands or departments, depending on your plan.
Choose the AI model
Pick between Luna (fast), Terra (balanced) and Sol (most capable), depending on your plan.
Answers grounded in your business
A general AI assistant knows a little about everything and nothing about your opening hours. Owlbee answers from the content you give it, so replies stay specific to your products, services and policies. Replies are formatted for reading, with short paragraphs, lists and clickable links, phone numbers and email addresses.
Each conversation can be ended by the visitor and marked as resolved or not, which feeds your resolution rate. On plans that include it, the chatbot can also fall back to a web search for current information your documents do not cover.